Answered By: Reference Librarian
Last Updated: Oct 31, 2017     Views: 1

Sometimes Microsoft Word will freeze up before you've had a chance to save your document. This is one of the reasons why it's important to save your work often. Nevertheless, if Word freezes up before you've had a chance to save, there is a good chance that a recovery document is available.

To view available recovery documents (Word 2010, 2013, & 2016):

  • Click the File tab found towards the top left corner
  • Make sure you've selected Info, found at the top of the blue column on the left
  • Click the Manage Document button
  • From the drop down menu, select Recover Unsaved Documents
  • This will open the folder that stores unsaved recovery documents. If you see the file you're trying to recover, highlight it and press open.
  • Now that the file is open, make sure to save the file (often).

If you don't see any files, you should check your recovery options. To check these options:

  • From the document view, open the File tab
  • Select Options, found at the bottom of the blue column on the left
  • In the MS Word Options menu, select Save from the selections in the lefthand column   
  • Confirm that the box next to Save AutoRecover information every __ minutes is checked and set the autosave interval to whatever you prefer.
  • Confirm that the box next to Keep the last autosaved version if I close without saving is checked
  • Confirm that you've specified the AutoRecover file location
  • Click OK. Your recovery options will be saved for future sessions.

If you'd like further assistance, please contact the MCC Library Reference Desk.

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