Answered By: Reference Librarian Last Updated: Oct 31, 2017 Views: 4
Sometimes Microsoft Word will freeze up before you've had a chance to save your document. This is one of the reasons why it's important to save your work often. Nevertheless, if Word freezes up before you've had a chance to save, there is a good chance that a recovery document is available.
To view available recovery documents (Word 2010, 2013, & 2016):
- Click the File tab found towards the top left corner
- Make sure you've selected Info, found at the top of the blue column on the left
- Click the Manage Document button
- From the drop down menu, select Recover Unsaved Documents
- This will open the folder that stores unsaved recovery documents. If you see the file you're trying to recover, highlight it and press open.
- Now that the file is open, make sure to save the file (often).
If you don't see any files, you should check your recovery options. To check these options:
- From the document view, open the File tab
- Select Options, found at the bottom of the blue column on the left
- In the MS Word Options menu, select Save from the selections in the lefthand column
- Confirm that the box next to Save AutoRecover information every __ minutes is checked and set the autosave interval to whatever you prefer.
- Confirm that the box next to Keep the last autosaved version if I close without saving is checked
- Confirm that you've specified the AutoRecover file location
- Click OK. Your recovery options will be saved for future sessions.
If you'd like further assistance, please contact the MCC Library Reference Desk.