Based on your description, it sounds like you are in an EBSCOhost database, such as Academic Search Complete. What you saw indicates that that article is not available full-text in that database.
If you need an article that does not offer full-text access, request an Interlibrary Loan and we can try to find another library that might have access to the article. Please allow at least a week for us to process your article request for you.
To retrieve results that are only full-text, check the full-text box on the search screen (this limiter can also be found on the results screen). Many databases offer an option to limit results to full-text.
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